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Return & Exchange Policy
Return & Exchange Policy – Care-Outlet Pharmacy
At Care-Outlet Pharmacy, we value our customers’ satisfaction and strive to provide a safe and smooth shopping experience
Our return and exchange policy is designed to protect your rights and ensure the quality of our products and services.
Return Conditions
Orders can be returned in full within 2 days from the date of receipt.
Returned products will only be accepted if they are in their original, unused, and undamaged condition.
All return shipping costs are the responsibility of the customer.
Exchange Conditions
Products can be exchanged within 3 days from the date of receipt.
The product to be exchanged must be in its original, unused, and undamaged condition.
All exchange shipping costs are the responsibility of the customer.
Non-Returnable or Non-Exchangeable Products
For health and safety reasons, the following items cannot be returned or exchanged :
Perfumes and medicines
Opened or used personal care products
Products purchased during clearance or final sale promotions
Refund Process
Once the returned item is received and inspected, and the request is approved, the refund will be processed within 3 to 10 business days to the same payment method used
For exchanges, the replacement product will be shipped after the returned item is received
If the issue was due to an error from the store, Care-Outlet Pharmacy will cover the shipping costs
In other cases, the customer will be responsible for shipping fees
How to Request a Return or Exchange
Please contact our Customer Service via email or WhatsApp
+966115110811
Provide your order number and a clear photo of the product or invoice
Our support team will review your request and confirm approval and pickup scheduling
Our Commitment
At Care-Outlet Pharmacy, we are committed to maintaining the highest standards of quality and safety in all our products and services
Your satisfaction and trust are always our top priorities, because your health deserves the best
